Pebble

Palmdrive’s business model started with connecting mentors with students. To serve over 8000 mentors and students in 2018, we need 20x of our exiting counselors to coordinate. Therefore, our online education system needs to take more responsibility.

To validate the flow, I -
• Interviewed 2 coordinators to understand their work process
• Interviewed 4 mentors to understand their complains
• 772 Questionnaire to understand students’ expectation about education agency
• Collaborated with 1 student I mentored to do wireframes about the tool he had on mind
‍
I found-
• The new flow can cover the user cases the coordinators used to have
• 100% mentors mentioned it was great if they didn’t need use their personal contact information
• 73% students find to schedule a course by themselves beyond acceptable

To figure out How far we can push the students & what's the cost, we came up with a conceptual flow -
• Half DIY concept
• Tools to help students learn how to plan their courses
• Rating system

Tools that covers -
• Schedule a course
• Take a course
• Review a course

Since we collaborate with our mentors to serve the students, it makes more sense that the mentors take the initial steps.
‍
Although all of the interviewees found the searching feature useful, more than half of them said they would copy the notes to their own note apps then do searching. So we pushed back the searching part, and started building with the scheduling for this launch.

With several rounds of iteration, we successfully came up with a new, fresh and friendly UI for our students.